Whitmore & White
Special Notice - COVID19
Please note that all delivery guarantees have been suspended by our prefered courier company, Parcelforce. Whilst both we and they are doing their best, we cannot guarantee delivery times at present.
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website.
1.2 This policy is a legally binding document, and forms part of the contract of sale between you and us made under our terms and conditions of sale.
2. Geographical limitations
2.1 We will deliver to the following countries and territories: England, Scotland, Wales and Northern Ireland.
2.2 We are unable to offer international delivery at this time.
3. Delivery methods and periods
3.1 The methods that we use to deliver our products, and the time periods within which delivery is usually completed, are as follows:
(a) if your delivery address is on the United Kingdom mainland, you will be able to select delivery by Parcel Force and the typical period for delivery of products by this method is 3-4 working days;
(b) if your delivery address is in the Highlands or Islands, you will be able to select delivery by Parcel Force. The typical period of delivery may be longer than 3-4 working days. You are advised to contact us directly in order that we can obtain a more accurate timescale for delivery directly from Parcel Force;
(c) next day delivery is not currently offered.
(d) Saturday delivery is available, but will incur an increased delivery charge.
3.2 If you place your order before 12pm on a working day, these time periods run from the close of business on that day; if you place your order after 12pm on a working day, or on a non-working day, these time periods run from the close of business on the next following working day.
3.3 The delivery periods set out in this Section 3 are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the stated period.
4. Delivery charges (As of April 23rd 2020)
4.1 Delivery charges will be calculated by our website and automatically applied to your order during the checkout process, or alternatively quoted by us.
4.2 Applicable delivery charges will depend upon the delivery method you select, the location of the delivery address, and the size and weight of the products in your order.
4.3 Our delivery charges are as follows:
(a) in respect of standard delivery via Parcel Force, delivery charges will be £7.95;
(b) in respect of delivery to Highlands and Scottish Islands via Parcel Force, delivery charges will be £14.95;
(c) in respect of Saturday delivery via Parcel Force, delivery charges will be £19.95
(d) in respect of Northern Ireland via Parcel Force, delivery charges will be £22.95
(e) in respect of orders over £100 after any discount or special offer, but before delivery charges, standard delivery is offered free of charge. All other delivery types chosen (ie Highlands, Scottish Islands, and Saturdays) will be chargable at the full rate regardless of order value.
(f) from January 2020 we are unable to ship to the Channel Islands
5. Receipt and signature
5.1 All deliveries must be received in person at the delivery address, and a signature must be provided.
6. Additional deliveries
6.1 If an initial delivery attempt is unsuccessful, our delivery service provider will 1 more attempt to deliver the products in your order.
7.1 If your products remain undelivered despite our delivery service provider making 1 more attempt to deliver them, the delivery service provider will leave a card at your address, with instructions on how you may collect your products, including a time limit for collection. Any products not collected within 5 days will be returned to us. You will be required to pay for delivery again should you not collect your item. This applies even if your order qualified for free delivery at checkout. If your order contains fresh produce and you do not collect within 24 hours, we reserve the right not to offer any refund for spoiled products.
8. Delivery problems
8.1 If you experience any problems with a delivery, please contact us using the contact details that we publish on our website or otherwise notify to you.
8.2 If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery.
8.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.